You might not think of yourself as a negotiator. You might also have a negative picture in your mind. One of sneaky manipulation. Or awkward haggling in a street market.

But the reality is, we’re all negotiating every day – as parents, as colleagues, as leaders, and yes, as buyers and sellers. So negotiation is not trickery or manipulation. It’s life. It’s simply about becoming more aware of what you and your counterpart are thinking, feeling and doing. So you can make better decisions that achieve better outcomes.