Negotiation and the Importance of Customer Satisfaction
I became seriously dissatisfied with the customer experience of a major computer hardware manufacturer. And this is my story.
The Weekly Walkaway highlights negotiation in its ‘good’, ‘bad’ and sometimes ‘downright ugly’ forms. Issue No. 55 (1st December 2023)
What to expect?
Quotes of the Week
“Our business is about technology, yes. But it's also about operations and customer relationships.” (Michael Dell)
“At Dell, we believe the customer is in control, and our job is to take al…
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